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Shop by Occasion Wedding
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Attention! All items in this website are Pre Order basis, all shipments will be deliver within 14 days from your payment date. Custom Made items will be deliver within 3-5 weeks from your payment date.
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Welcome

We are one stop ONLINE Bridal Shop establised in Kuala Lumpur, Malaysia. We are supplying BRAND NEW weddings related items: Reday Made and Custom Made WEDDING GOWNS, DINNER GOWNS, ROM Attires, FLOWER KIDS ATTIRES, WEDDING ACCESSORIES in discounted & affordable price which is suit to your needs and budget. Thus, you can shop with a peace of mind, Enjoy your Shopping!!

 

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HomeReturns & Exchanges

Returns & Exchanges

Please note that goods sold are not refundable or exchangeable.

1. All exchange items should be in original packaging, price tag, accessories and etc.

2. Please state clearly the reasons of exchange.

3. QC are done strictly for every single items before it has been posted out. In case you found any defective products, please feel free to contact us within 24 hours after you receieved the products.

4. Exchange are allow to items which is same model or value only, If there have any exceeding value of the products, buyers need to top up the balance.

5. We will refund in full if there have any shortage in products / out of stocks.

6. Our Terms of defination of Defection included: large area of dirt, manufacturing defect, accessories / decoration of clothes are missing.

7. All exchanges must be done within the above mention period. All defective products must be send to us via registered mail with the all the supporting documents, for instance:  strong evidences: photos & strong reasons of exchange (which stated under our RETURNS & EXCHANGES Policy.

8. Buyers are require to bear half of the shipping charges for exchange of the defective products.

9. PRETTY BRIDES COLLECTION will not responsible on any exchange exceeded exchange period mentioned above.

Please contact our Customer Service via email before proceed any exchange, Please provide us your order number, personal information: contact number and email, image of defective products, reason of exchange. We will seek the best solutions to resolve your problem. thanks for co-operation.

 

CONDITIONS THAT ARE NOT UNDER RETURN & EXCHANGE POLICY

1. Misuse or mishandling of product, incorrect storing method, i.e. in damp environment,
exposure to too high or too low temperature.
2. Any alteration done to product.
3. Dirt cause by food and drinks.
4. Any exchange done without contacting our customer service.
5. Any product returned with incomplete packing and accessories.
6. Tag was removed and wore item.
7. Exceeded exchange period, small area of dirt, washed
8. Products not purchased from PRETTY BRIDES COLLECTION.
 

9. Customers do not like the design, color, patern or change thier mind.

10. Inner sewing (invisible part of the clothes) got lot of thread which can be cut off by yourself using scissor.

Remarks: thread are not consider as quality problem. Any complaint about thread will not be entertain. 

11。 We will not responsible on size /measurement for any custom made and ready made items. Customer have to bear your own risk for any measurement fraud.

12. Any returnable for custom made item will not be entertain as well.

Kindly note that, after placed order consider you are agreed with our terms and conditions and the exchange & refund policy as well. Any unreasonable complaint will not be entertaint. Please read our terms & conditions before purchase to avoid any missunderstanding. If you are skeptical with online purchase, Please DO NOT place order!!

 

 

 



New Products are available on
11 November 2016

Order batch closed on
31 July 2016

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